STATEMENT OF TELEPHONE CUSTOMER RIGHTS AND RESPONSIBILITIES

The Utah Public Service Commission has established rules about telephone consumer/company relationships. These rules cover payment of bills, late charges, security deposits, complaints, service disconnections and other matters. These rules assure customers of certain rights and outline customer responsibilities.

RIGHTS

• Provide service if you are a qualified applicant
• Follow specific procedures for service disconnection, which includes providing you with notice postmarked at least 10 days before your service is disconnected
• Advise you of Lifeline, Link up America and any other sources of possible financial assistance in paying your bill.
• Allow you to designate a third party to be notified in the event your telephone service is to be disconnected.
• Continue service for a reasonable time if you provide a physician’s statement that a medical emergency exists in your home.
• Give you written information about Commission rules and your rights and responsibilities as a customer under those rules.

RESPONSIBILITIES

• Use telephone services safely and pay for them promptly.
• Contact CentraCom Interactive when you have a problem with payment, service safety, billing or customer service.
• Notify CentraCom Interactive about billing or other errors.
• Contact CentraCom Interactive when you anticipate a payment problem to attempt to develop a payment plan.
• Notify CentraCom Interactive when you are moving to another residence.
• Notify CentraCom Interactive about stopping service in your name or about stopping service altogether.
• Permit access to your property for essential CentraCom Interactive personnel and equipment.

To contact CentraCom Interactive, call: 611 locally, or 427-3331, or 1-800-427-8449

If you have a problem call CentraCom Interactive first. If you cannot resolve the problem you may obtain an informal review of the dispute by calling the Utah Division of Public Utilities Complaint Office at: 801-530-6652 or 1-800-874-0904

IF YOU USE 900 PAY-PER-CALL SERVICES, YOU HAVE RIGHTS WE WOULD LIKE YOU TO KNOW ABOUT

• You have 60 days after receiving a bill to dispute 900 pay-per-call errors.
• To initiate a dispute, please call CentraCom Interactive at: (435)427-3331 or 1-800-427-8449
• While your charges are being investigated, you have the right to withhold payment for the disputed 900 charges. Action will be taken within 60 days from the receipt of the dispute. If these charges are found to be legitimate, the telephone company will transmit to you an explanation of the investigation’s findings. Payment for these charges will be due with the next billing cycle, but if that falls less than 10 days from the sending of the explanation, you will have at least 10 days to pay. If payment is not made, a long distance carrier can initiate a collection procedure against your account.
• Your local and/or long distance service cannot be disconnected for failure to pay 900 charges. If you do not pay legitimate 900 charges, the telephone company has a right to block your account.
• You should not be billed for pay-per-call services that do not comply with federal laws and regulations.
• If the telephone company, as your billing entity, fails to follow the billing and collection procedures described by 308.7 of the Federal Trade Commission rule implementing Federal Telephone Disclosure and Dispute Resolution Act, it is obligated to forfeit any disputed amount, up to $50.00 per transaction.

STATEMENT OF NONDISCRIMINATION

CentraCom Interactive, Inc. is the recipient of Federal financial assistance from the Rural Electrification Administration, an agency of the U.S. Department of Agriculture and is subject to the provisions of Title VI of the Civil Rights Act of 1964, as amended, Section 504 or the Rehabilitation Act of 1973, as amended, the Age Discrimination of Agriculture which provide that no person in the United States, on the basis of race, color, national origin, age or handicap, shall be excluded from participation in, admission or access to, denied the benefits of, or otherwise be subjected to discrimination under any of this organization’s programs or activities.

The person responsible for coordinating this organization’s nondiscrimination compliance efforts is Spencer J. Cox, Vice President. Any individual, or specific class of individuals, who feels that this organization has subjected them to discrimination may obtain further information about the statutes and regulations listed above from and/or file a written complaint with this organization or the Secretary, U.S. Department of Agriculture, Washington, D.C. 20250. Complaints must be filed within 180 days after the alleged discrimination. Confidentiality will be maintained to the extent possible.